UNM Learn | The University of New Mexico Skip to main content

UNM COVID-19 Response:
General Information: UNM Coronavirus (COVID-19)
For Instructors: Online Tools for Instructional Continuity
For Students: Student Technology Access
Pages are updated frequently. Please check back regularly.

Log in to UNM Learn

How to Log In

NOTE: As of 03/23/2021, when logging in to Learn you will have to authenticate using Multi-Factor Authentication (MFA). For more information, see FastInfo 7823.

By logging in, you agree to the UNM Learn Terms of Use.

UNM Learn SupportIT Alerts

24/7 Phone Support
(505) 277-0857 • (877) 688-8817

System Announcements

System Announcements

  • UNM IT Service Upgrade – After close of business on 03/23/2021, Multi-Factor Authentication will be expanded to Lobomail/O365, UNM Learn and more (Thursday, March 4, 2021)

    On behalf of Duane Arruti, CIO, please see the information below for improvements to UNM IT information security and privacy safeguards that protect sensitive financial data from cyber threats. 

    After the close of business on March 23, 2021, Multi-Factor Authentication is being expanded to additional UNM IT Services including UNM Learn and Zoom. When logging in to these services, you will need to authenticate with your Main Campus NetID (UNM NetID@unm.edu) and password AND respond to a notification on a registered device.  Many services can be accessed during a single browser session using Single Sign-on (SSO) by selecting the “stay signed in” when prompted.

    Action Needed – If you have not registered a device to your unm.edu account, register here now! The enrollment process is fast and easy - you can see it in action here. Additional information and details for registering your device can be found in the UNM Newsroom at Multi-Factor Authentication will be required for Lobomail/O365, UNM Learn and more or at Fast Info 7823.

    For assistance with UNM Learn, contact UNM Learn Support. For assistance with UNM IT services, please contact UNM IT Customer Support Services at 277-5757 (hours of operation are Monday – Friday, 7:30 a.m. to 5 p.m.). 

    UNM Learn Support
    IT Academic Technologies

    Self-help documentation: http://online.unm.edu/help
    Submit a help ticket: http://online.unm.edu/help/learn/support/index.html
    Phone support: 505-277-0857 or 1-877-688-8817

  • UNM Learn maintenance window: Saturdays 4:30 a.m. - 5:30 a.m. MT (Tuesday, January 19, 2021)

    UNM Learn has a weekly maintenance window Saturday mornings from 4:30 a.m. to 5:30 a.m. MT.  The application will be unavailable for part or all of the window, depending on the nature of the work being done.

    There is also a UNM Learn maintenance window every Saturday from 5:30 a.m. until 2:00 p.m. MT which may be used as needed for routine system maintenance. In addition to this, IT may conduct general system maintenance that affects multiple systems on campus, including UNM Learn. The general system maintenance window is on Sundays, from 6 a.m. until 12 noon MT. Every effort is made to conduct maintenance between terms when at all possible. However, there may be times during the semester when UNM Learn must be brought down for system maintenance. In most circumstances, announcements will be posted in UNM Learn two weeks ahead of time to notify users of any outages planned during these windows.

    This information is also available on the UNM Learn System Availability page. Scheduled outages are posted on http://it.unm.edu/alerts/.

    UNM Learn Support
    IT Academic Technologies

    Self-help documentation: http://online.unm.edu/help
    Submit a help ticket: http://online.unm.edu/help/learn/support/index.html
    Phone support: 505-277-0857 or 1-877-688-8817

Log in for more information.