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UNM COVID-19 Response:
General Information: UNM Coronavirus (COVID-19)
For Instructors: Online Tools for Instructional Continuity
For Students: Student Technology Access
Pages are updated frequently. Please check back regularly.

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UNM Learn SupportIT Alerts

24/7 Phone Support
(505) 277-0857 • (877) 688-8817

System Announcements

System Announcements

  • UNM Learn planned outage on Saturday, December 19th, 4:30 am - 1:00 pm MT (Wednesday, December 2, 2020)

    UNM Learn will be unavailable on Saturday, December 19th, from 4:30 am until 1:00 pm MT, for critical system and security updates. This outage is taking place within the UNM Learn weekly and routine maintenance windows.

    Please note times are best estimates and may vary depending on issues encountered when carrying out the scheduled work.

    Thank you for your patience as we work to improve the UNM Learn service,

    UNM Learn Support
    IT Academic Technologies

    Self-help documentation: http://online.unm.edu/help
    Submit a help ticket: http://online.unm.edu/help/learn/support/index.html
    Phone support: 505-277-0857 or 1-877-688-8817

  • UNM Learn maintenance window: Saturdays 4:30 a.m. - 5:30 a.m. MT (Monday, August 17, 2020)

    UNM Learn has a weekly maintenance window Saturday mornings from 4:30 a.m. to 5:30 a.m. MT.  The application will be unavailable for part or all of the window, depending on the nature of the work being done.

    There is also a UNM Learn maintenance window every Saturday from 5:30 a.m. until 2:00 p.m. MT which may be used as needed for routine system maintenance. In addition to this, IT may conduct general system maintenance that affects multiple systems on campus, including UNM Learn. The general system maintenance window is on Sundays, from 6 a.m. until 12 noon MT. Every effort is made to conduct maintenance between terms when at all possible. However, there may be times during the semester when UNM Learn must be brought down for system maintenance. In most circumstances, announcements will be posted in UNM Learn two weeks ahead of time to notify users of any outages planned during these windows.

    This information is also available on the UNM Learn System Availability page. Scheduled outages are posted on http://it.unm.edu/alerts/.

    UNM Learn Support
    IT Academic Technologies

    Self-help documentation: http://online.unm.edu/help
    Submit a help ticket: http://online.unm.edu/help/learn/support/index.html
    Phone support: 505-277-0857 or 1-877-688-8817

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